At KRNCUTS, we deliver fresh, quality products right to your doorstep with hygienic packing to maintain freshness and safety. This policy explains how we ship your orders.
2. HOW WE PACK YOUR ORDER
All KRNCUTS products are packed with hygienic, food-safe materials
Temperature-controlled packaging for perishable items
Sealed containers to maintain freshness during delivery
Clean, sanitized packaging process following food safety standards
3. DELIVERY OPTIONS & CHARGES
3.1 Local Delivery (Within 20 km from our facility)
Delivery by our trained deliveryman
Delivery charge: ₹10 per kilometer from our facility to your location
Same day or next day delivery available
Direct delivery ensures freshness
3.2 Long Distance Delivery (More than 20 km)
Delivered through Shiprocket integrated courier partners
Shipping charges calculated automatically based on:
Distance to your location
Weight of your order
Courier partner rates
Charges will be shown at checkout before payment
4. ORDER PROCESSING TIME
Orders placed before 1:00 PM: Same day processing
Orders placed after 1:00 PM: Next business day processing
Business days: Monday to Friday (excluding holidays)
5. DELIVERY TIME
Local delivery (within 20 km): Same day or next day
Long distance delivery: 2-5 business days depending on location
Remote areas may take 1-2 additional days
6. ORDER TRACKING
You will receive SMS/email with tracking details once order is dispatched
For local delivery: Track through our delivery team
For courier delivery: Track using the courier tracking number provided
7. DELIVERY AREAS
We deliver to:
All areas within 20 km of our facility through local delivery
Pan India through courier partners
Some remote areas may have limited delivery options
8. WHAT WE CANNOT DELIVER TO
Incomplete or wrong addresses
Areas not serviceable by our delivery partners
P.O. Box addresses for perishable items
9. IF SOMETHING GOES WRONG
9.1 Package Not Delivered
Contact us immediately at support@krncuts.com or +919959565888
We will track your order and resolve the issue
Replacement or refund will be provided
9.2 Damaged or Spoiled Products
Take photos of the damaged products
Contact us within 2 hours of delivery
We will arrange immediate replacement for perishable items and delivered as per our delivery timeline based on the location.
Local delivery (within 20 km): Same day or next day
Long distance delivery: 2-5 business days depending on location
Remote areas may take 1-2 additional days
10. ADDRESS CHANGES
Address can be changed only before order is dispatched
Contact us immediately at support@krncuts.com with your order number
Once dispatched, address cannot be changed
11. SPECIAL INSTRUCTIONS
Provide clear delivery instructions and landmarks
Ensure someone is available to receive perishable items
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